Privacy Policy

1. Introduction

Welcome to Riyuki (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. If you have any questions, please contact us at riyuki.store@gmail.com.

2. Information We Collect

We collect information that you voluntarily provide to us when you place an order, create an account, or contact us. This includes:

• Personal Information: Full name, email address, phone number, and delivery address.
• Order Information: Products purchased, order value, and order history.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on the site (collected via analytics tools).

3. Payment Data

All payment transactions are processed through trusted, PCI-DSS-compliant third-party payment gateways (such as Razorpay). We do not store your credit/debit card details, UPI credentials, or banking information on our servers. Payments are handled entirely by the payment gateway in an encrypted environment.

4. Cookies & Analytics

We use cookies and similar tracking technologies to improve your browsing experience, remember your cart, and analyse site traffic. We may use third-party analytics services (e.g., Google Analytics) that collect anonymised usage data. You can disable cookies in your browser settings; however, some features of the site may not function correctly.

5. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, shipping updates, and support responses.
• To improve our website, products, and customer experience.
• To comply with legal and regulatory obligations.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with:

• Logistics and delivery partners solely for order fulfilment.
• Payment processors for secure transaction handling.
• Government or legal authorities if required by law.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your data from unauthorised access, alteration, or disclosure. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your information.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at riyuki.store@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.